Saving Customer Cancellations

Retaining customers is important to organisations.

In fact, it’s paramount! We all know the marketing cost of gaining new customers is substantial, and for organisations to be profitable they need to retain their customers.

In this module, we’ll explore the many reasons customers leave, we’ll focus on techniques and strategies you can implement to reduce the chances of that happening and, more importantly, explore ways to stop customers from ever getting to that point.