Phone Skills

COURSE | Started On : Monday, 06 June 2022 21:00 | 88
Instructor: Unknown User Unknown User

Phone Skills teaches the dos and don’ts of business phone etiquette

COURSE OVERVIEW

Your premium customer service should reach every corner of your customer experience, including over the phone!

Phone Skills teaches the do's and don’ts of business phone etiquette – including using the hold button – to ensure calls are never dropped again and each line of customer communication operates smoothly.



Course Information
Creator
Unknown User

Published Date
2022-06-06 21:00:42

Certificate Term
Complete all lessons
INSTRUCTORS
Introduction to Phone Skills
Are you There
How are You
Crutch Word
Don't Say Sorry
Hanging Or
Expect Results
Mimic The Caller
No Jargon
No's a No No
Area Code
Get To The Point
Hang On
No Answer
Please Hold
Signing Off
The Name Game
The Numbers Game
Transferring Calls
Answering a Colleague's Phone
Attention
Calming an Angry Customer
Cold Calling
Bypassing the Gatekeeper
Feedback
First Impression
Focus On The Result
Important Call
The Magic Phrase
Want to Help
Recovering Lost Calls
Congratulations
Phone Skills eBook
Phone Skills - Quiz